Below are the FAQs for the MP Rewards iPhone and Android apps. Click the question below to be taken to the answer.
What is MP Rewards all about ?
Can I transfer my points to another practice?
No. The points claimed by a veterinary practice remain in the account of that practice until they are exchanged for one of the rewards.
Where can I find my practices current points total?
This information is available on the "Review Points" page of the app.
How do I add a colleague to my account, so they can scan the Millpledge items on behalf of the practice?
A new member of the veterinary practice can be added to the list of users able to scan and collection MP Rewards Points by navigating to the "Account" page from the home screen of the MP Rewards App, and selecting "Modify User List" and filling out the short form. Only the ADMIN User is able to add new users.
I ordered a Millpledge product, my supplier did not supply the Millpledge product, how do I claim my loyalty points?
Contact Millpledge using the details in the app, or on our 'contact us' page on our website.
Nothing I scan is registering - please help
Please check the following:
The camera lens is clear
The barcode is not obstructed
The barcode is not creased
The barcode is intact
It is a Millpledge product
How do I get bonus points?
Bonus points are available from our stands/booth at veterinary shows, as well as through various promotions we run throughout the year - so come and see us LIVE! And keep an eye on our monthly mailers for bonus point opportunities!
How many points to £1 | $1 USD | $1 CAD | 1Euro ?
Can I send in my incomplete collection card as I'd prefer to use the App going forward?
Of course, we'll add all your points to your Account, download the App set yourself up with an account and send the loyalty points card to the freepost address or scan the barcodes yourself already on your card.
Can I earn account credit with my supplier instead of a Gift Card or eGift?
Yes with Millpledge, account credits are also available with other participating suppliers, check the 'Redeem Rewards' part of the App for participating suppliers.
What is the minimum points total before I can claim my first reward?
Which Smartphones are compatible with the MP Rewards App?APPLE iOS version 8.0 to 10.0
iphone 5+ to iPhone 7 Plus
Android OS version 4.2(JB) to v6.0 (MM)
Google Nexus 5, 5x, Samsung S5+, S6 (and other standard mobiles)
I'm having difficulty scanning.
Use the manual entry option and type in the 10 digit barcode, alternatively take a photo of the barcode and email it to firstname.lastname@example.org accompanied by your App account username.
Millpledge Veterinary is accredited to ISO 9001:2015 | ISO 13485:2016